{"product_id":"verbal-judo-the-gentle-art-of-persuasion","title":"Verbal Judo: The Gentle Art of Persuasion","description":"\u003cp\u003eMost confrontations don't have to escalate. Verbal Judo teaches you how to speak and listen in ways that defuse tension, communicate your point clearly, and resolve conflicts before they blow up. You'll learn to avoid the conversational mistakes that turn small disagreements into big problems. Officials who master these skills report positive conflict resolution rates over 90%. If you've ever walked away from an exchange wishing you'd handled it differently, this book shows you how.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e\u003c\/strong\u003eLearn to defuse conflict through better communication\u003c\/li\u003e\n\u003cli\u003eAvoid common conversational mistakes\u003c\/li\u003e\n\u003cli\u003eIncrease your positive conflict resolution rate\u003c\/li\u003e\n\u003cli\u003eEssential skills for officials in any sport\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"3rd Party - Other","offers":[{"title":"Default Title","offer_id":52836199858540,"sku":"BVJ","price":16.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0945\/1965\/6812\/files\/0000338_verbal-judo-the-gentle-art-of-persuasion.jpg?v=1762273450","url":"https:\/\/referee-bryt.myshopify.com\/products\/verbal-judo-the-gentle-art-of-persuasion","provider":"Referee","version":"1.0","type":"link"}